The Influence of the Information and Communication Technologies Regulation Policies in Sudan on Electronic Banking Usage

  • Mohamed A. AliEmail author
  • Saria Khalid
  • Esraa Omer
  • Ahmed Hego
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 1104)


Electronic banking, called E-banking hereafter, is an important application of the newly developed telecommunication technologies. Generally, E-banking has a tangible impact on facilitating easy financial operations for both individuals and organizations. Development of an efficient E-banking system requires integrated efforts by various partners within the banking and support systems. This research aimed to study the influence of telecommunication regulations on the development of E-banking. The importance of this study comes from its contribution on accelerating the development of banking applications using the information and communication technologies.

Several sources were used for data collection in order to identify the theoretical framework of E-banking and Sudanese experiences to navigate from traditional banking systems to ICT-based systems. The collected data has considered E-banking regulatory environments. The questionnaire and analytical approach have been used to investigate the influence of regulatory laws statements, guiding policies, infrastructure, and tariff systems in Sudanese banking sector. The sample has been selected randomly form Sudanese banks, namely Central Sudan Bank, Faisal Islamic Bank, National Telecommunications Corporate, MTN company and random E-banking users.

The results showed that e-banking in Sudan has improved at last decades but not the customer satisfactions levels, the telecommunication regulations have not directly influenced the development act at the Sudanese electronic banking. This can be attributed to the reasons that the Sudan Central bank works all layers of electronic banking. The study revealed the need for more reformations at the ICT sector polices to enhance the applications in banking sector by engaging the entire stakeholders, and the need to expand the telecom networks and use recent technologies to cover more areas. The flexibility in laws will elevate the public and professional awareness of the importance of the E-banking and encourage the internet marketing (e-commerce) and that by minimize United State of America sanctions on Sudan to use Internet at E.banking facilities.


The importance of modern banking technology systems Regulatory policies applied to sudanese banks Telecommunications infrastructure and the laws regulating 


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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  • Mohamed A. Ali
    • 1
    Email author
  • Saria Khalid
    • 2
  • Esraa Omer
    • 2
  • Ahmed Hego
    • 3
  1. 1.Africa City of TechnologyKhartoumSudan
  2. 2.Garden City University for Science and TechnologyKhartoumSudan
  3. 3.Electronic Banking Services Co. Ltd. EBSKhartoumSudan

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