Requirements for Observing, Deciding, and Delivering Capability Change

  • Georgios KoutsopoulosEmail author
  • Martin Henkel
  • Janis Stirna
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 369)


Dynamic business environments create the need for constant change in modern enterprises. Enterprise transformation is associated to changes in enterprise capabilities since capabilities are an essential element in business designs. Capability modeling methods need to evolve accordingly and the development of such methods needs to be systematic. This study, as part of a Design Science project, aims to elicit requirements for a capability modeling method for addressing change. Literature sources and a case study at a healthcare organization that undergoes several changes are used to elicit requirements. The requirements are presented in the form of a goal model for the method under development.


Capability Enterprise modeling Adaptation Transformation 



We would like to express our gratitude to the employees of RH who took their time in letting us interview them to identify and describe the cases presented in the paper.


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Copyright information

© IFIP International Federation for Information Processing 2019

Authors and Affiliations

  • Georgios Koutsopoulos
    • 1
    Email author
  • Martin Henkel
    • 1
  • Janis Stirna
    • 1
  1. 1.Department of Computer and Systems SciencesStockholm UniversityStockholmSweden

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