Communication and Learning: Social Networking Platforms for Higher Education

  • Nani Amalina ZulkanainEmail author
  • Suraya Miskon
  • Norris Syed Abdullah
  • Nazmona Mat Ali
  • Norasnita Ahmad
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 1073)


This study explored the use of social networks specifically for general communication and learning in higher education. The types of social networks used by most students in higher education were identified before examining the difficulties faced by these students in handling social networks. Quantitative and qualitative data were gathered through survey distribution to several faculties. The results indicate the use of WhatsApp as the preferred application by students. In general, the major difficulties faced by these students in using social networks were misunderstanding and a lack of internet connection. Most suggestions for future social network features were for the design of an application which offers ease of use for general communication and learning purpose which has a high storage capacity, links to an educational portal and comes with a good internet connection service. In summary, WhatsApp is currently a priority for communication among these students and is, therefore, a preferred platform for the development of effective learning applications.


Social networks Learning communities Higher education 



The authors would like to thank the Ministry of Higher Education (MOHE) and the Universiti Teknologi Malaysia (UTM) for the Research University Grant Scheme (GUP) (vote number: I6H76) that had supported this research.


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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  • Nani Amalina Zulkanain
    • 1
    Email author
  • Suraya Miskon
    • 1
  • Norris Syed Abdullah
    • 1
  • Nazmona Mat Ali
    • 1
  • Norasnita Ahmad
    • 1
  1. 1.Faculty of ComputingUniversiti Teknologi MalaysiaJohor BahruMalaysia

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