A Comparative Review on the Agile Tenets in the IT Service Management and the Software Engineering Domains

  • Manuel MoraEmail author
  • Fen Wang
  • Jorge Marx Gómez
  • Oswaldo Díaz
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 1071)


A rigor-oriented paradigm, in the Information Technology Service Management (ITSM) domain, has permeated in multiple international organizations. In contrast, in the Software Engineering (SwE) domain, the agile paradigm has complemented or replaced the rigor-oriented one in the last two decades. Recently shortened ITSM methods (i.e. FitSM and IT4IT) have emerged. However, due to their novelty, there is a scarce analysis of literature on their main assumed agile tenets. In this study, we identified and compared such tenets (i.e. aims, values, and principles) of the agile SwE and ITSM paradigms as well as the adherence to them from a representative literature on agile SwE and ITSM methods. Our results identified a high and low adherence respectively in the SwE and ITSM methods. Thus, a call for a robust theoretical foundation on agile tenets like those found in the SwE methods is required for the ITSM methods.


Agile paradigm tenets Agile ITSM methods Agile software engineering methods FitSM IT4IT Representative literature analysis 


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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  • Manuel Mora
    • 1
    Email author
  • Fen Wang
    • 2
  • Jorge Marx Gómez
    • 3
  • Oswaldo Díaz
    • 4
  1. 1.Autonomous University of Aguascalientes, Information SystemsAguascalientesMexico
  2. 2.Central Washington University, Technology and Administrative ManagementEllensburgUSA
  3. 3.University of Oldenburg, InformaticsOldenburgGermany
  4. 4.INEGI, Data Center CentralAguascalientesMexico

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