Bus Passenger’s Satisfaction on Accessibility to AmanJaya Bus Terminal: A Gender Comparison

  • Siti Fadhlina Muhammad Fisal
  • Nur Sabahiah Abdul SukorEmail author
Conference paper
Part of the Lecture Notes in Civil Engineering book series (LNCE, volume 53)


A quantitative gender-based study was conducted to investigate the satisfaction levels of bus passengers towards accessibility to AmanJaya Bus Terminal, Perak. The assessment was performed based on 734 questionnaires distributed across different representative groups and the descriptive analysis proved that both male and female passengers were satisfied with the travel distance, travel time, travel cost and overall accessibility to the terminal. However, the differences in the satisfaction level shows that the respondents were reluctant to consider the accessibility to the terminal as very satisfying. Statistical analysis found that cost exhibited a significant effect on the overall level of satisfaction. Furthermore, group statistics of gender and satisfaction variables revealed that the mean value of male respondents for cost is higher than female attesting that cost is being more prioritized by men compared to women.


Passengers’ satisfaction Accessibility Public transportation 



This study was funded by Fundamental Research Grant Scheme from Ministry of Higher Education Malaysia, MOHE (203/PAWAM/6071279).


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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  • Siti Fadhlina Muhammad Fisal
    • 1
  • Nur Sabahiah Abdul Sukor
    • 1
    Email author
  1. 1.School of Civil EngineeringUniversiti Sains MalaysiaNibong TebalMalaysia

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