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Building an Knowledge Base of a Company Based on the Analysis of Employee’s Behavior

  • M. V. VinogradovaEmail author
  • A. S. Larionov
Chapter
Part of the Studies in Systems, Decision and Control book series (SSDC, volume 260)

Abstract

The approach is proposed for building the enterprise knowledge base utilizing technologies of cyber-physical systems operating in virtual space. Integration of the enterprise information system (IS) with the knowledge base is considered as the cyber-physical system; employees act as physical objects. The knowledge base model has been developed, whose articles are matched with the objects and business processes of the main information system, based on a three-level semantic network. The algorithm for determining priority materials for writing into the knowledge base driven by the analysis of the user actions track was built. The user actions track is formed according to statistical data obtained from the event logs of the knowledge base and the IS using the sequential analysis to identify patterns of typical operations. The formal model of the interaction process of employees with the knowledge base was built, taking into account the activities of its formation and use. Simulation of the interaction process with the knowledge base was carried out, the results of which confirmed the effectiveness of the proposed approach. With an increase in the number of users, the cost of seeding the knowledge base, taking into account the relevance of its materials, pays its way due to reducing the employees idle time. The proposed models and algorithms contribute to reducing the cost of developing the enterprise knowledge base and increasing its utilization efficiency.

Keywords

Knowledge management Enterprise knowledge base Semantic networks Analysis of user behavior Labor cost estimation Interaction simulation Sequential pattern 

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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  1. 1.Bauman Moscow State Technical UniversityMoscowRussian Federation

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