Consumer Protection

  • Marco Inglese


Consumer protection is one of the core areas in which the collaborative economy is posing unprecedented challenges to national and supranational regulators. In a typical collaborative economy transaction, it is extremely difficult to correctly identify the intent and the personal characteristics of each party and, eventually, whether one of them is acting in a professional capacity. This, in turn, could undermine legal protection as well as legal certainty for all the parties involved. Chapter  4, thus, investigates whether the European Union consumer acquis is applicable in a collaborative economy triangular relation by exploring the possibilities offered by the Unfair Terms Directive, the Unfair Commercial Practice Directive, the Consumer Rights Directive and the e-Commerce Directive. These aspects will be linked to the concept of trust in an online environment to the extent that rate and review mechanisms—as self-regulatory tools directly adopted by online platforms—could be useful instruments to distinguish between a consumer and a trader/professional. In conclusion, Chap.  4 evaluates the brand-new New Deal for Consumers adopted by the European Commission to verify whether it would actually confer a more thorough form of protection in the collaborative economy.


Online platforms Consumer protection Professional and Non-professional service providers Users and consumers Legal certainty 


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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  • Marco Inglese
    • 1
  1. 1.Department of Law, Politics and International StudiesUniversity of ParmaParmaItaly

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