The Safeguarding of Passengers on UK Public Transport

  • David Wilkin
Part of the Palgrave Hate Studies book series (PAHS)


Hostility against disabled people on public transport in the UK is known as a problem by national government agencies. The data within this chapter will ascertain exactly what the public transport authorities and service providers are doing to safeguard disabled, and other passengers, from being abused. There are specific equality statutes in the UK to protect groups like disabled people. Data from 28 authorities and 53 service providers combined with staff interviews were used to reveal how earnestly, or not, this predicament is being dealt with. Enquires produced scant responses revealing that safeguarding policies and compliance with the law are rare. Poor collaboration at national government level continuing through to local and regulatory authorities prevails. Service providers are also not being equality-compliant and staff members are not being sufficiently trained to manage abusive situations. The result is disabled passengers not having the protection that they are entitled to.


Safeguarding Regulatory authorities Legal duty Equality Protection 


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Copyright information

© The Author(s) 2020

Authors and Affiliations

  1. 1.Department of CriminologyUniversity of LeicesterLeicesterUK

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