Forming Customer eXperience Professionals: A Comparative Study on Students’ Perception
User eXperience (UX) and Usability are well-known concepts in Human-Computer Interaction (HCI). Traditionally related to Service Science, Customer eXperience also becomes a relevant HCI topic. It extends the UX concept, in a holistic approach. It focuses on customer’s interaction with the whole range of products, systems and services that a company offers. Forming CX professionals may be challenging. The paper presents a comparative study on students’ perception on CX. The survey includes students from Chile, Romania, and Spain. It compares the perception of students enrolled in different programs: Computer Science, Tourism, Medical Technology, Law, and Civil Engineering.
KeywordsCustomer eXperience User eXperience Service Science Curricula
We would like to thank to all students involved in the study. Camila Bascur has been granted the “INF-PUCV” Graduate Scholarship. Authors from Pontificia Universidad Católica de Valparaíso and Universidad de Playa Ancha are participating in the HCI-Collab Project – The Collaborative Network to Support HCI Teaching and Learning Processes in IberoAmerica (http://hci-collab.com/).
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