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Forming Customer eXperience Professionals: A Comparative Study on Students’ Perception

  • Cristian RusuEmail author
  • Virginica Rusu
  • Federico Botella
  • Daniela Quiñones
  • Camila Bascur
  • Bogdan Alexandru Urs
  • Ilie Urs
  • Ion Mierlus Mazilu
  • Dorian Gorgan
  • Stefan Oniga
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 1026)

Abstract

User eXperience (UX) and Usability are well-known concepts in Human-Computer Interaction (HCI). Traditionally related to Service Science, Customer eXperience also becomes a relevant HCI topic. It extends the UX concept, in a holistic approach. It focuses on customer’s interaction with the whole range of products, systems and services that a company offers. Forming CX professionals may be challenging. The paper presents a comparative study on students’ perception on CX. The survey includes students from Chile, Romania, and Spain. It compares the perception of students enrolled in different programs: Computer Science, Tourism, Medical Technology, Law, and Civil Engineering.

Keywords

Customer eXperience User eXperience Service Science Curricula 

Notes

Acknowledgments

We would like to thank to all students involved in the study. Camila Bascur has been granted the “INF-PUCV” Graduate Scholarship. Authors from Pontificia Universidad Católica de Valparaíso and Universidad de Playa Ancha are participating in the HCI-Collab Project – The Collaborative Network to Support HCI Teaching and Learning Processes in IberoAmerica (http://hci-collab.com/).

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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  • Cristian Rusu
    • 1
    Email author
  • Virginica Rusu
    • 2
  • Federico Botella
    • 3
  • Daniela Quiñones
    • 1
  • Camila Bascur
    • 1
  • Bogdan Alexandru Urs
    • 4
  • Ilie Urs
    • 5
  • Ion Mierlus Mazilu
    • 6
  • Dorian Gorgan
    • 7
  • Stefan Oniga
    • 7
  1. 1.Pontificia Universidad Católica de ValparaísoValparaísoChile
  2. 2.Universidad de Playa AnchaValparaísoChile
  3. 3.Universidad Miguel Hernández de ElcheElcheSpain
  4. 4.Babeș-Bolyai UniversityCluj-NapocaRomania
  5. 5.Dimitrie Cantemir Christian UniversityCluj-NapocaRomania
  6. 6.Technical University of Civil Engineering BucharestBucharestRomania
  7. 7.Technical University of Cluj-NapocaCluj-NapocaRomania

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