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Useful Total Quality Management Critical Success Fundamentals in Higher Education Institution

  • Ifetayo OluwafemiEmail author
  • Timothy Laseinde
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 1026)

Abstract

Higher education performs highly essential roles or responsibilities in both the economic development and cultural reconstruction of every nation of the world. However, the quality of higher education is crucial in this respect. Therefore, Total Quality Management (TQM) in higher education institutions (HEI) is in perspective in this paper. This high quality can only be achieved by these institutions by having long term planning, formulating yearly quality programs and executing such quality programs to the letter annually so that the vision of the higher education institutions can be accomplished. Applying TQM concepts is an important thing that can go a long way to revive higher education institutions through entrenching awareness about quality into everything or every procedure undertaken by the higher institution. This particular study makes efforts at analyzing TQM concepts in higher education institutions. This is done by outlining some available literature on Critical Success Factors (CSF) of TQM as well as the execution of TQM in all areas to improve the total quality management practices as well as the outcomes of such practices. As a concept or an approach, TQM contributes immensely towards making sure that projects are properly delivered to the target stakeholders based on their requirements. In this paper, five Critical Success Factors have been identified, and these are communication as a means of improving quality, organizational management, employee involvement, training and development, and recognition, and culture. All these must be given proper consideration by HEI before total quality can be achieved or become successful.

Keywords

Total Quality Management Quality awareness Higher education institutions Critical Success Factors 

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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  1. 1.Postgraduate School of Engineering ManagementUniversity of JohannesburgJohannesburgRepublic of South Africa

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