Empirical Assessment of Cyber-physical Systems Influence on Industrial Service Sector: The Manufacturing Industry as a Case Study

  • Ifetayo OluwafemiEmail author
  • Timothy Laseinde
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 1026)


This study examines service innovation in the manufacturing sector which is largely due to the adoption of digitalization and cyber-physical systems. It assesses their influence on the service environment and the long-term effect, based on unprecedented rapid automation witnessed since the dawn of the fourth industrial revolution. Besides the normal business of selling manufactured goods, manufacturing firms are becoming more competitive in their services by engaging in product-related after-market services all through their product lifecycle. The study was carried out using an exploratory method and the findings were primarily qualitative. The study findings showed that the emergence of cyber-physical systems and smart technologies have completely revolutionized and catalyzed more opportunities in the service business rendering throughout product lifecycle. The opportunities created are not limited to maintenance, repair and overhaul service business, but other emerging services, enhanced by cyber-physical systems. Based on the case studies examined in this study, the affordance that could realistically utilize the emerging services were identified.


Industrialization Product-service systems Cyber-physical Lifecycle Automation Transformation Manufacturing 


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© Springer Nature Switzerland AG 2020

Authors and Affiliations

  1. 1.Postgraduate School of Engineering ManagementUniversity of JohannesburgJohannesburgRepublic of South Africa
  2. 2.Mechanical and Industrial Engineering Tech DeptUniversity of JohannesburgJohannesburgRepublic of South Africa

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