In this chapter, the authors introduce the second component of trust in their Leadership OS model—reliability. Using both their own and previous research, they describe the neural and social underpinnings of reliability and the functions it plays in a leaders’ Operating System—how it affects people’s performance. They introduce a case study (Josh Silverman at Etsy) showing the role and importance of reliability in a leaders’ OS. They then describe practical techniques leaders can use to increase the degree to which their OS enables and supports reliability. Finally, they introduce a checklist leaders can use to test the extent people experience reliability in their OS.
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