• Nik Kinley
  • Shlomo Ben-Hur


In this chapter, the authors introduce the first element of their Leadership OS model, trust. They describe four components that contribute to trust in the workplace: care, reliability, psychological trust and fairness. Using both their own and previous research, they describe the social and neural underpinnings of trust and the functions it plays in a leaders’ Operating System—how it affects people’s performance. They introduce a case study that highlights the role and importance of trust in leadership (Jose Mourinho at Manchester United), and finally, they describe practical approach leaders can use to increase the degree to which their OS enables and supports trust.


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Copyright information

© The Author(s) 2020

Authors and Affiliations

  • Nik Kinley
    • 1
  • Shlomo Ben-Hur
    • 2
  1. 1.WokingUK
  2. 2.LausanneSwitzerland

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