Establishing Trust

  • Gregory L. Hall


Multiple studies over an extended period of time confirm what most clinicians already knew, African Americans are generally not as trusting of medical providers as other racial groups. What many of us did not know was why. This second chapter revisits the fundamentals of the patient encounter, but spends a significant amount of time on “trust.” Almost half of all African Americans (44%) distrust healthcare providers and the American healthcare system regardless of the provider’s ethnicity. This is in sharp contrast to most other Americans. Some of the reasons for distrust are reviewed and strategies to build trust are outlined. Showing competence in clinical care is a simple yet undeniable aspect of assuming the care of African American patients.


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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  • Gregory L. Hall
    • 1
  1. 1.Partnerships for Urban HealthCleveland State UniversityClevelandUSA

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