Why Is Patient-Centered Culturally Competent Care Important?

  • Gregory L. Hall


Despite countless social and societal norms, we are all different. Having a book that advances generalizations based on race or ethnicity can be a risky and potentially inflammatory endeavor. This chapter provides a framework to help clinicians understand the far reaching impact of poor clinical outcomes in African Americans, not just the fundamental quality outcomes which reflect poorly on our healthcare system, but also the direct negative impact on the providers reimbursement. It is no longer just hospitals and healthcare organizations that are penalized for costly and poor outcomes, it will also include the providers. Once trends and outliers are identified, providers will begin to be rewarded and/or penalized for their outcomes. In addition to objective measures like length of stay, cost of care, and mortality, patients are also asked (through generated questionnaires) their experience from a communication standpoint. Providing expert patient-centered care to African Americans will be rewarding in many ways.


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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  • Gregory L. Hall
    • 1
  1. 1.Partnerships for Urban HealthCleveland State UniversityClevelandUSA

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