Organizing the Secondary Functions
This chapter focuses on the organizational structure of the secondary functions. It describes the process of designing their organizational chart structures and the specific challenges that secondary functions are faced with, such as the mediating between different environments as well as their underrepresentation in the inter-recursive channels. Since it is easier for secondary functions to become the target of outsourcing projects, this chapter also dedicates a separate section on which system functions can be outsourced and which ones need to be kept in-house.
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