• Chih-Wei HsiehEmail author
  • Mao Wang
  • Yue Zhang


The chapter begins by introducing the political and cultural context of Taiwan and by explaining how it affects public service practice in the island country. This gives background information to understand the emotional labor experience of Taiwanese public servants. Survey data derived from the Taiwan sample show that emotive capacity is positively related to job satisfaction and personal fulfillment and inversely related to burnout. On the opposite, pretending expression is negatively related to job satisfaction and personal fulfillment and positively related to burnout. Deep acting generates no discernible effect on employees’ mental state. For Taiwanese, emotional labor is not merely a job demand; it is also a life skill, engaged in so that the cultural mandate of interpersonal harmony can be achieved. This unique social norm may explain the discrepancy in findings between Taiwan and many other countries.


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Copyright information

© The Author(s) 2019

Authors and Affiliations

  1. 1.Department of Public PolicyCity University of Hong KongKowloon TongHong Kong
  2. 2.Department of Political ScienceNational Taiwan UniversityNew Taipei CityRepublic of China

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