• Pamela S. Medina


This chapter illustrates the performance of emotional labor among a sample of Bolivian public servants. Working in a nation characterized by instability and corruption, but with a strong sense of collectivism and a desire for structure, the Bolivian public servant is faced with providing services in a tumultuous and unpredictable environment. Drawing from a predominantly female sample, findings in this study reveal that despite the volatile political context, Bolivian public servants’ practice of emotional labor largely mirrors that of other countries. Public servants with more emotive capacity are more likely to feel personally fulfilled in their work, while employees reporting higher levels of emotive pretending have lower job satisfaction, feel less fulfilled, and experience more burnout. Engaging in authentic emotive expression is associated with higher levels of job satisfaction and feelings of personal fulfillment.


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Copyright information

© The Author(s) 2019

Authors and Affiliations

  • Pamela S. Medina
    • 1
  1. 1.California State UniversitySan BernardinoUSA

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