Advertisement

Job Satisfaction Diagnostic Instrument Based on Self-awareness and Engagement Metrics

  • Ricardo Luiz Fernandes BellaEmail author
  • Oswaldo Luiz Gonçalves Quelhas
Conference paper
Part of the Springer Proceedings in Business and Economics book series (SPBE)

Abstract

This article investigate workplace spirituality literature to modeling a diagnostic instrument that map which factor can promote job satisfaction toward self-awareness and engagement metrics. The result was an instrument that can support managers to perform actions focused on job satisfaction.

Keywords

Job satisfaction Engagement Diagnostic instrument 

Notes

Acknowledgements

To Postgraduate Program in Production Engineering  (UFF/TPP), to Postgraduate Program in Management Systems (UFF/LATEC) and also Higher Education Personnel Improvement Coordination (CAPES) for support us on this research.

References

  1. 1.
    Ashmos, D.P., Duchon, D.: Spirituality at work: a conceptualization and measure. J. Manag. Inq. 9, 134–145 (2000)CrossRefGoogle Scholar
  2. 2.
    Bella, R.L.F., Quelhas, O.L.G., Ferraz, F.T., Bezerra, M.J.S.: Workplace spirituality: sustainable work experience from a human factors perspective. Sustainability 10 (2018)Google Scholar
  3. 3.
    Berger, C., et aI.: Kano’s methods for understanding customer-defined quality. J. Jpn. Soc. Qual. Control Fall, 3–35 (1993)Google Scholar
  4. 4.
    Beyer, J.M.: Culture, Meaning and Belonging at Work. Paper presented at the Chicago Academy of Management Meeting (1999)Google Scholar
  5. 5.
    Bubonya, M, Cobb-Clark, D.A., Wooden, M.: Mental health and productivity at work: Does what you do matter? Labour Econ. 46 (2017)Google Scholar
  6. 6.
    Garavan, T.N., Dimitrov, D.: Sources of meaningfulness in the workplace: A study in the US hospitality sector. Eur. J. Training Dev. 36(2), 351–371 (2012)Google Scholar
  7. 7.
    Goltz, S.M.: Spiritual power: the internal, renewable social power source. J. Manag. Spirituality Religion 8(4), 341–363 (2011)CrossRefGoogle Scholar
  8. 8.
    Houghton, J.D., Neck, C.P., Krishnakumar, S.: The what, why, and how of spirituality in the workplace revisited: a 14-year update and extension. J. Manag. Spirituality Religion 13(3) (2016)Google Scholar
  9. 9.
    Kano, N.: Attractive Quality and Must-be Quality. J. Jpn. Soc. Qual. Control (1984)Google Scholar
  10. 10.
    Kleiner, B.M.: Macroergonomics: analysis and design of work systems. Appl. Ergonomi 37 (2006)Google Scholar
  11. 11.
    Matzler, K., Hinterhube, H.H.: How to make product development projects more successful by integrating Kano’s model of customer satisfaction into quality function deployment. Technovation 18(1) (1998)Google Scholar
  12. 12.
    Noor, S., Arif, S.: Achieving job satisfaction VIA workplace spirituality: Pakistani doctors in focus. Eur. J. Soc. Sci. 19(4), 507–515 (2011)Google Scholar
  13. 13.
    Van der Walt, F., De Klerk, J.J.: Workplace spirituality and job satisfaction. Int. Rev. Psychiatry 26(3), 379–389 (2014)Google Scholar
  14. 14.
    Wang, C.H., Fong, H.Y.: Integrating fuzzy Kano model with importance- performance analysis to identify the key determinants of customer retention for airline services. J. Ind. Prod. Eng. (2016)Google Scholar
  15. 15.
    Weinschenk, P.: Working conditions and regulation. Labour Econ. 44 (2017)Google Scholar

Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  • Ricardo Luiz Fernandes Bella
    • 1
    Email author
  • Oswaldo Luiz Gonçalves Quelhas
    • 2
  1. 1.Production EngineeringFluminense Federal University (UFF/TPP)NiteróiBrazil
  2. 2.Management SystemsFluminense Federal University (UFF/LATEC)NiteróiBrazil

Personalised recommendations