A Sustainable Operations Proposal Framework for Improving the Healthcare Institution and Community Relationships

  • Gláucya DaúEmail author
  • Annibal Scavarda
  • M. Sajid Khan
  • Sonja Sibila Lebe
Conference paper
Part of the Springer Proceedings in Business and Economics book series (SPBE)


The sustainable operations allow the scope of the work and the corporative social responsibility. The researchers developed the study from April to June 2018 and analyzed the healthcare institution and local community relationships through educational actions. The research presents the sustainable operations proposal framework. The four groups of the healthcare professionals are selected in this study: the infection prevention and control, the solid waste manager, the continuing educational, and the nutritionist. In the results and discussion section, four steps integrate the framework: “the identification of needs,” “the action planning,” “the slums engagement,” and “the action maintenance and assessment.” The conclusion reinforces the stimulus for the corporate social responsibility, the worship of citizenship, and the educational program. The partnership between the healthcare institution and the community can be improved by the sustainable operations proposal framework.


Corporate social responsibility Healthcare Sustainable operations 



The present study was developed at the Health Economic and Technological Evaluation Laboratory of the Federal University of the State of Rio de Janeiro. The authors would like to acknowledge the support from the Rio de Janeiro State Foundation for Research Support, the Brazilian Network for Evaluation of Health Technologies, and the Brazilian National Scientific and Technological Development Council (Grant Number 3131812014-4).


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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  1. 1.Health Economic and Technological Evaluation LaboratoryFederal University of the State of Rio de Janeiro—UNIRIORio de JaneiroBrazil
  2. 2.Production Engineering SchoolFederal University of the State of Rio de Janeiro—UNIRIORio de JaneiroBrazil
  3. 3.Department of Marketing and Information Systems, School of Business AdministrationAmerican University of SharjahSharjahUnited Arab Emirates
  4. 4.Faculty of Economics and BusinessUniversity of MariborMariborSlovenia

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