Urban E-Governance: A Quest for Pro-citizen Conceptual Model

  • Jaydip DeEmail author
  • Sumana Bandyopadhyay
Part of the Contemporary South Asian Studies book series (CSAS)


The new millennium is getting increasingly dependent on virtual media and technology. E-media, with its speed, cost efficiency and smartness, has captivated millions of scientists, bureaucrats, planners, businesses and common citizens. Rapid urbanisation and growing spatial dependency in urban centres imply multiple challenges from urban development authorities and urban local bodies (ULBs) to ensure developmental sustainability. Since the 1990s, good governance has captured the limelight in urban development dialogues and literature. With the emergence of new information and communications technologies (ICTs), electronic interfaces are increasingly entrusted with the attainment of good governance goals. The situation demands new flexible forms of pro-citizen administration that are capable of strengthening transparency and accountability. Academic attention to the ICT-driven urban governance and quest for an optimum model has led to the establishment of the domain of e-governance. Consequently, diverse opinions concerning ICT application in the public service delivery domain are creating a dilemma in adopting an optimum model of municipal e-governance. The purpose of this study is to conceptually appraise the various models of e-governance. This paper systematically identifies and reviews the models of e-governance as proposed by literature and suggests an alternative citizen-centric interactive model of urban e-governance, especially suitable in the context of India. This study, therefore, aims to lay the foundation for a strong theoretical framework of urban e-governance research and implementation.


E-media Good governance ICTs Municipal e-governance 



Authors are thankful to the University Grants Commission for financial support under the NET Junior Research Fellowship towards successful completion of this study.


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© Springer Nature Switzerland AG 2020

Authors and Affiliations

  1. 1.Department of GeographyBarasat Government CollegeKolkataIndia
  2. 2.Department of GeographyUniversity of CalcuttaKolkataIndia

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