Validation and Modeling of Drivers and Barriers for Multivendor ATM Technology in India from the Perspectives of Banks
The purpose of this chapter is to apply total interpretive structural modeling (TISM) model used to develop a hierarchy among the key drivers and barriers to multivendor ATM technology adoption in India from the perspectives of banks. This approach is an extension of Warfield’s (IEEE Transactions: System, Man & Cybernetics 4:405–17, 1974) interpretive structural modeling (ISM) approach. Based on the literature, drivers and barriers for adoption of multivendor ATM technology are identified. TISM is used to develop a hierarchical model which states the interpretation of relationship among these drivers and barriers. Hierarchies of all relevant drivers and barriers were developed, and significant interrelationship was found out. Implications for both the researchers and industry practitioners are highlighted. For practitioners, a list of relevant barriers and drivers to adoption of this technology in India are indications to take a decision to adopt this technology in their respective banks. For researchers, TISM methodology facilitates to further carry out exploratory studies by identifying the factors in technology adoption domain and focus their interactions through hierarchical structures. The proposed model developed through TISM technique has been accomplished from the perspectives of banks in India in the domain of multivendor ATM technology for the first time in ATM banking as a contribution to the literature.
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