Measuring the Operation Performance of Unattended Convenience Store Using a Two-stage SBM Method

  • Yuhong Shuai
  • Tingting LiuEmail author
  • Xudong Chen
  • Liming Yao
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 1001)


This paper  focuses on measuring the operation performance of unattended convenience stores, which is divided into two stages: economic sub-system and social sub-system. The approach, two-stage SBM model, is applied to evaluate the overall efficiency and sub-system efficiency of 33 unattended convenience stores in Chain. The main findings are: 1. The overall performance value is relatively low and fluctuates greatly, in which the economic is generally low while the social is slightly higher. 2. The two-stage SBM method has a stronger discriminating power than conventional black box method and identifies problems more accurately.


Unattended convenience store Operation performance Two-stage SBM 



The authors thank those who have given valuable comments and suggestions to improve this paper. The research is supported by the National Natural Science Foundation of China [Grant No. 71771157, 71301109], Soft Science Program of Sichuan Province [Grant No. 2017ZR0154], Funding of Sichuan University [Grant No. skqx201726], and China Postdoctoral Science Foundation Funded Project (Grant No. 184089, 2017M610609).


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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  • Yuhong Shuai
    • 1
  • Tingting Liu
    • 2
    Email author
  • Xudong Chen
    • 2
  • Liming Yao
    • 2
  1. 1.School of Transportation and LogisticsSouthwest Jiaotong UniversityChengduPeople’s Republic of China
  2. 2.Business SchoolSichuan UniversityChengduPeople’s Republic of China

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