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The Effect of Anthropomorphization and Gender of a Robot on Human-Robot Interactions

  • Hongjun YeEmail author
  • Haeyoung Jeong
  • Wenting Zhong
  • Siddharth Bhatt
  • Kurtulus Izzetoglu
  • Hasan Ayaz
  • Rajneesh Suri
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 953)

Abstract

The popularity of assistant robots has increased in the recent past. Past research has looked at the effect of anthropomorphization of robots and considered the consumers’ gender as an important factor. However, research has not examined the interaction between a robot’s gender and its level of anthropomorphization on human-robot interactions. Our results indicate that males and females perceive a service failure differently depending upon the level of anthropomorphization of the robots involved in the failure.

Keywords

Automation Consumer behavior Service failure Human-robot interaction Gender 

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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  • Hongjun Ye
    • 1
    Email author
  • Haeyoung Jeong
    • 1
  • Wenting Zhong
    • 1
  • Siddharth Bhatt
    • 1
  • Kurtulus Izzetoglu
    • 1
  • Hasan Ayaz
    • 1
    • 2
  • Rajneesh Suri
    • 1
    • 2
  1. 1.Drexel UniversityPhiladelphiaUSA
  2. 2.Drexel Business Solutions InstitutePhiladelphiaUSA

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