The Role of Change Readiness in Determining Existing Relationship Between TQM Practices and Employee Performance

  • Timothy Laseinde
  • Ifetayo OluwafemiEmail author
  • Jan-Harm Pretorius
  • Ajayi Makinde O
  • Jesusetemi Oluwafemi
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 965)


The significance of Total Quality Management (TQM) in fast changing industries such as the Information Technology (IT) sector cannot be overemphasized. The study was designed to determine the existing relationship between employee performance and Total Quality Management practices within a technological driven sector. Coupled with this, employee willingness to change and Individual Change Readiness (ICR) were explored while considering employee performance. Quantitative study of Software firms in Nigeria was carried out using descriptive statistical method, and the results were subjected to correlation analysis and structural equation modeling, for the data analysis. From the results, it is seen that TQM practices, as well as ICR, serve as a considerable benchmark for measuring employee performance. The findings observed favors the facilitative function of ICR. These observations are critical so long the degree of employee’s readiness to change contributes immensely to organizational transformation. This study contributes to the body of knowledge by revealing the significance of ICR from a TQM perspective as it influences employee performance.


Productivity Work environment Job satisfaction Satisfaction Quality management 


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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  • Timothy Laseinde
    • 1
  • Ifetayo Oluwafemi
    • 2
    • 3
    Email author
  • Jan-Harm Pretorius
    • 2
  • Ajayi Makinde O
    • 3
  • Jesusetemi Oluwafemi
    • 4
  1. 1.Mechanical and Industrial Engineering Tech DepartmentUniversity of JohannesburgJohannesburgRepublic of South Africa
  2. 2.Postgraduate School of Engineering ManagementUniversity of JohannesburgJohannesburgRepublic of South Africa
  3. 3.College of SMSAfe Babalola UniversityAdo EkitiNigeria
  4. 4.Department of Quality and Operations ManagementUniversity of JohannesburgJohannesburgRepublic of South Africa

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