Advertisement

“We Have a Better Story to Tell”

  • Hangwelani Hope MagidimishaEmail author
  • Lovemore Chipungu
Chapter

Abstract

Whenever the subject on service delivery is discussed, the discourse is always associated with the negativities and inequalities that are associated with it. However, this chapter is a departure from this negative tone. It takes a positive course by celebrating the milestones that have been covered in a bid to enable everyone to have access to decent life. It discards the notion of a “mourning nation” but instead; embraces and celebrates post-apartheid achievements that manifest themselves physically and socially. Hence it tells “a better story” about service delivery in the midst of the search for a lasting solution. The reality is that post-apartheid South Africa is no longer a polarised state where access to public services is only enjoyed by the privileged few in the community. However, this does not neutralise the complexity and diversity of the subject as far as the nature of services vis-à-vis inequality are concerned.

References

  1. Alexander, P. (2010). Rebellion of the poor: South Africa’s service delivery protests—A preliminary analysis. Review of African Political Economy, 37, 25–40.CrossRefGoogle Scholar
  2. Atkinson, D. (2007). Taking to the streets: Has developmental local government failed in South Africa. State of the Nation: South Africa, 2007, 53–77. Cape Town: HSRC Press.Google Scholar
  3. Chipkin, I. (2017). Corruption’s other scene: The politics of corruption in South Africa. In J. Murphy and N. Jammulamadaka (Eds.), Governance, resistance and the post-colonial state: Management and state building (pp. 21–44). Routledge Studies in Management and State Building. Abingdon and New York: Routledge.CrossRefGoogle Scholar
  4. Chiwarawara, K. (2014). Contestations, connections and negotiations: The role of networks in service delivery protests in Gugulethu. Cape Town: University of the Western Cape.Google Scholar
  5. Davis, S., Hughes, A., & Louw, K. (2008). The impact of free basic electricity on the energy choices of low income households: A case study in South Africa (Working Paper No. 80). Program on Energy and Sustainable Development, Stanford University.Google Scholar
  6. Denhardt, R. B., & Denhardt, J. V. (2000). The new public service: Serving rather than steering. Public Administration Review, 60, 549–559.CrossRefGoogle Scholar
  7. Department of Water Affairs and Forestry (DWAF). (2001). White paper on basic household sanitation. Cape Town: Department of Water Affairs and Forestry.Google Scholar
  8. Dickow, H., & Møller, V. (2002). South Africa’s ‘rainbow people’, national pride and optimism: A trend study. Social Indicators Research, 59, 175–202.CrossRefGoogle Scholar
  9. Fraser-Moleketi, G. J. (2006). Public service reform in South Africa: An overview of selected case studies from 1994–2004. Pretoria: University of Pretoria.Google Scholar
  10. Klaaren, J., & Ramji, J. (2001). Inside illegality: Migration policing in South Africa after apartheid. Africa Today, 48, 35–47.CrossRefGoogle Scholar
  11. Kroukamp, H. (1999). ‘Batho Pele’: Putting the citizen first in transforming public service delivery in a changing South Africa. International Review of Administrative Sciences, 65, 327–338.CrossRefGoogle Scholar
  12. Managa, A. (2012). Unfulfilled promises and their consequences: A reflection on local government performance and the critical issue of poor service delivery in South Africa (Africa Institute of South Africa Policy Brief No. 76).Google Scholar
  13. Mclennan, A. (2009). The promise, the practice and the politics: Improving service delivery in South Africa (Unpublished).Google Scholar
  14. Miller, K. (2005). Public sector reform: Governance in South Africa. Aldershot: Gower Publishing.Google Scholar
  15. Mofolo, M., & Smith, W. (2009). Making use of ‘batho Pele’ principles to improve service delivery in municipalities. Journal of Contemporary Management, 6, 430–440.Google Scholar
  16. Mogale, T. M. (2003). Developmental local government and decentralised service delivery in the democratic South Africa. In Governance in the new South Africa: The challenges of globalisation (p. 215). Lansdowne: University of Cape Town Press.Google Scholar
  17. Mokhele, M. O. (2016). Effective implementation of a strategic framework for gender equality in the public service with specific reference to leadership governance. Bloemfontein: University of the Free State.Google Scholar
  18. Naidoo, G. (2010). Leadership and good governance in public administration. A critical need for transformative African leadership and good governance for adoption by the South Africa Public service: Book review. Journal of Public Administration, 45, 71–72.Google Scholar
  19. National Treasury. (2011). Local government budgets and expenditure review (Treasury, Ed.). Pretoria.Google Scholar
  20. Ncholo, P. (2000). Reforming the public service in South Africa: A policy framework. Public Administration and Development, 20, 87–102.CrossRefGoogle Scholar
  21. Nnadozie, R. C. (2013). Access to basic services in post-apartheid South Africa: What has changed? Measuring on a relative basis. The African Statistical Journal, 16, 81–103.Google Scholar
  22. Powell, D. (2012). The national development plan: Vision for 2030—A good plan, but what happens to it now? Local Government Bulletin, 14, 8–9.Google Scholar
  23. RSA. (1996). Constitution of the Republic of South Africa. Act 108 of 1996. Pretoria: Government Printers.Google Scholar
  24. Russell, E. W., & Bvuma, D. G. (2001). Alternative service delivery and public service transformation in South Africa. International Journal of Public Sector Management, 14, 241–265.CrossRefGoogle Scholar
  25. STATS SA. (2013). The state of basic service delivery in South Africa Report.Google Scholar
  26. STATS SA. (2016). The state of basic service delivery in South Africa: In-depth analysis of the community survey 2016 data (Report).Google Scholar
  27. Suttner, R., & Cronin, J. (2006). 50 years of the freedom charter. Pretoria: Unisa Press.Google Scholar
  28. Twala, C. (2014). The African National Congress (ANC) and the Cadre Deployment Policy in the Post-apartheid South Africa: A product of democratic centralisation or a recipe for a constitutional crisis? Journal of Social Science, 41(2), 159–165.Google Scholar
  29. Van Donk, M. (2008). Consolidating developmental local government: Lessons from the South African experience. Cape Town: Juta.Google Scholar

Copyright information

© The Author(s) 2019

Authors and Affiliations

  • Hangwelani Hope Magidimisha
    • 1
    Email author
  • Lovemore Chipungu
    • 1
  1. 1.University of Kwazulu-NatalDurbanSouth Africa

Personalised recommendations