Resilience in Service Delivery

  • Hangwelani Hope MagidimishaEmail author
  • Lovemore Chipungu


The ability of the service delivery system to respond, adapt and strengthen in the face of competing forces piling pressure on it is critical in any setup. This chapter analyses this phenomenon by arguing that spatial equality cannot be attained if issues of resilience in service delivery are not addressed. Fragmentation observable spatially is an indicator of a weak service delivery system as well as an indicator of poor resilience too. Hence this chapter discusses aspects of resilience in service delivery and how they can be built in the system in order to achieve sustainability. These are discussed from both a theoretical and practical perspective with insight being drawn from case studies around the world. In addition, some case studies in South African are also used.


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Copyright information

© The Author(s) 2019

Authors and Affiliations

  • Hangwelani Hope Magidimisha
    • 1
    Email author
  • Lovemore Chipungu
    • 1
  1. 1.University of Kwazulu-NatalDurbanSouth Africa

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