Conclusion: Mediated Action in the Shop

  • Dariush Izadi


This chapter addresses the ‘so what?’ question, and the relevance of understanding service interactions through a deep linguistically and non-linguistically informed analysis. The chapter concludes with a ‘map’ showing how the application of the various theoretical and analytical tools presented in the previous chapters fits into a larger theory of discourse in interaction and an analytical protocol for approaching service encounters. The ‘map’ provides a coherent account of the approach that will be of great use to scholars interested in service encounters in particular, but also other types of interactions such as medical encounters.


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© The Author(s) 2020

Authors and Affiliations

  • Dariush Izadi
    • 1
  1. 1.Western Sydney UniversitySydneyAustralia

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