Proposal of a Technological Ergonomic Model for People with Disabilities in the Public Transport System in Guayaquil

  • Bryan Alfonso Colorado PástorEmail author
  • María Milagros Fois Lugo
  • Maikel Leyva Vázquez
  • Jesús Rafael Hechavarría Hernández
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 972)


Transportation is associated with environmental problems, economic losses, population health, and social inequities. This last problem, in particular, a negative impact on generates the urban public transportation of people with disabilities, which entails a methodology of interpersonal, social, technological and institutional challenge without neglecting the characteristics of design for disabilities, as well as sensory ones. The objective of this article is a design proposal for the public transport system of the Guayaquil city, in the field of artificial intelligence, the human factor and ergonomic design for the disabled with an inclusive model according to the World Health Organization and the World Bank. The needs of people with limited capacities in urban public transport are explored for recurring services and destinations. Through the experiences lived in the metrobus public transport service, based on two methodologies; “Intelligent urban public transport dedicated to accessibility for people with disabilities” and “The effect of transport accessibility on the social inclusion of wheelchair users: An analysis of mixed methods”. While modeling the behavior of people with disabilities is a complex task, it has a remarkable social and economic impact. Therefore, in this article, neutrosophic cognitive maps are explored to represent the behavior and functioning of such complex systems. This soft computing technique to model how Allows us make decisions based on travelers their knowledge of different modes of transport properties at different levels of abstraction. The results of the study will help transport are decision-makers to better understand the needs of people with disabilities and, as a result, help them to update their policy. At the end of the article, we discuss how the design proposal can be articulated metrobus within the urban transport system and the accessibility of the use of ICT to people with disabilities.


Urban public transport ICT Ergonomic design Artificial intelligence human factor inclusion People with disabilities 



The authors would like to School of Architecture and Urbanism of the University of Guayaquil for the support of this research.


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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  • Bryan Alfonso Colorado Pástor
    • 1
    Email author
  • María Milagros Fois Lugo
    • 1
  • Maikel Leyva Vázquez
    • 2
  • Jesús Rafael Hechavarría Hernández
    • 1
  1. 1.School of Architecture and UrbanismUniversity of GuayaquilGuayaquilEcuador
  2. 2.School of Mathematical and Physical SciencesUniversity of GuayaquilGuayaquilEcuador

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