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Enabling SMEs to Conduct User Research: Experience with and Adaption of UX Concept Exploration

  • Doris JanssenEmail author
  • Kathrin Pollmann
  • Nora Fronemann
  • David Blank
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 972)

Abstract

We present an update from 6 years of practical use of UX Concept Exploration, a method for user research and user-driven innovation. After a short overview of the method, the paper describes experiences and suggests modifications of the method, where appropriate. Finally, we discuss guidelines to make the method usable in environments with only little UX expertise and limited resources, like small and medium-sized enterprises (SMEs) usually face.

Keywords

Human-centered design User Experience User research User driven innovation SME Concept Testing User needs Positive design 

Notes

Acknowledgments

The work described in this paper has partially been supported by the project “Mittelstand 4.0-Kompetenzzentrum Usability”, funded by the German government.

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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  • Doris Janssen
    • 1
    Email author
  • Kathrin Pollmann
    • 2
  • Nora Fronemann
    • 1
  • David Blank
    • 1
  1. 1.Fraunhofer Institute for Industrial Engineering IAOStuttgartGermany
  2. 2.Institute of Human Factors and Technology Management IATUniversity of StuttgartStuttgartGermany

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