Comparison of Information Technology Service Management (ITSM) Practices in e-Infrastructures, Libraries, Public Administration and the Private Sector

  • Hashim Iqbal ChunpirEmail author
  • Mostafa Ismailzadeh
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 972)


This work reviews and compares the literature about ITSM practices in libraries, public administration, commercial sector and e-Science infrastructures. Six aspects taken out were properties or structure of digital components, source of finances to support the daily running of business in these sectors, forms of organization, frameworks developed in the form of guidelines to structure the sectors, the factors that influence implementation of ITSM guidelines. It was found out that though there are similarities between all of these sectors, yet the case of e-infrastructures is special and practical implementation of ITSM practices is needed.


IT service management (ITSM) e-Science e-Infrastructures Public service Private sector Libraries Open data Open science data Virtual laboratories IT infrastructure library (ITIL) Big data 


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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  1. 1.University of HamburgHamburgGermany

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