UTAUT-QiU: Technology Acceptance Evaluation Model with Integrated Quality-in-Use Assessment for Mobile UI Adapted for Low- and Post-literate Users

  • Nikhalesh Patel
  • Olga OrmandjievaEmail author
  • Kristina Pitula
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 972)


The Mobile technology evolution has greatly affected our lives, in terms of performing our daily tasks more efficiently and effectively. It includes recent advances in voice-enabled technology empowered by artificial intelligence, machine learning and natural language processing. Then again, technology evolution has created a problem for low and post-literate population in terms of understanding and using mobile devices with complex functionality. We intend to increase technology acceptance and the quality-in-use of MUI for low-and post-literate users by applying text-free approach combined with voice as a service. A new technology acceptance evaluation model UTAUT-QiU is proposed in this paper with the aim of assessing both user acceptance of text free MUI and MUI’s quality-in-use.


Technology acceptance evaluation model Quality-in-use assessment Mobile user interface Low- and post-literate users 


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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  • Nikhalesh Patel
    • 1
  • Olga Ormandjieva
    • 1
    Email author
  • Kristina Pitula
    • 1
  1. 1.Computer Science and Software Engineering DepartmentConcordia UniversityMontrealCanada

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