A Healthy Smartphone Application to Enhance Patient Services in Saudi Arabia in a Human Centered Design Approach

  • Saad AlmesalmEmail author
  • May Alfowzan
  • Hadeel Alajouri
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 972)


This paper discuses an important topic, i.e. “enhancing patient services in Saudi Arabia”, that is essential to both society and individuals. This paper only includes the first two stages of Human-Centered Design life cycle (Identify Needs, Research/Analysis) the rest of HCD (Design, Evaluation and Delivery) will be included in future research. Providing a better healthcare service requires studying and evaluating the current systems. This includes the distinction between old and new ways of patient treatments; the technology used in this area, and causes of inadequate health services. Based on our findings, we propose a human centered design smartphone application that makes the journey of patients in health easy. Booking an appointment, purchasing e-pharmacy items, and requesting home lab are the main functions designed in the application.


Human-Centered Design Computed Tomography Magnetic Resonance Imaging 


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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  1. 1.Florida Institute of TechnologyMelbourneUSA
  2. 2.Ministry of Education in Saudi ArabiaRihyadSaudi Arabia
  3. 3.King Fahad Military Medical ComplexDhahranSaudi Arabia

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