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Exploring Nursing Team Conflict in Health Care Team Interactions

  • Randolph WiltEmail author
Conference paper
Part of the Springer Proceedings in Business and Economics book series (SPBE)

Abstract

This study uses communication theory to analyze cultural and ethical conflict between team-based nurses. From a health care perspective, floor nurses conveyed stories about conflicts they had experienced during professional teamwork. Analysis of these stories produced a set of conflict themes. While nursing conflict themes are plentiful in the extant literature, limited studies have approached the topic from a communication point of view. This perspective’s strength lies in identifying cultural conflict elements that coincide with organizational and interpersonal theories, thus broaden understanding beyond individual quirks and idiosyncrasies. The paper’s analysis pairs these theories with the themes identified in the nurses’ stories, demonstrating how cultural conflict identification, progression, and possible intervention can impact the larger context of team nursing.

Keywords

Team-based nursing Nursing conflict Cultural conflict Ethical conflict Conflict narratives Medical communication Cultural conflict themes 

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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  1. 1.Concordia University TexasAustinUSA

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