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Millennials Versus Gen Z: Online Shopping Behaviour in an Emerging Market

  • Dan-Cristian DabijaEmail author
  • Lavinia Lung
Conference paper
Part of the Springer Proceedings in Business and Economics book series (SPBE)

Abstract

The purpose of this paper is to highlight behavioural differences in online shopping via technical devices used by Millennials (Gen Y) and Gen Z in an emerging market. The research was conducted on 1233 respondents from an emerging market using the survey method, in which the working tool was a face-to-face questionnaire administered by volunteers. The results reveal that both generations still prefer shopping in bricks-and-mortar stores to online shopping, while Gen Z mostly prefer shopping online with their smartphones. Gen Y shop online fairly frequently, and services are purchased exclusively online by Gen Z. The present paper contributes to the development of the literature on generational theory, helping retailers to develop offers through the proper targeting of Millennials and Gen Z, and to understand the ways in which good customer experience during the shopping process can be created for young people in an emerging market.

Keywords

Millennials Generation Z Generational theory E-stores Online shopping E-commerce Emerging market Technical devices Apps 

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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  1. 1.Department of MarketingBabeș-Bolyai University Cluj-Napoca, Faculty of Economics and Business AdministrationCluj-NapocaRomania

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