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Occupational Stress and Job Satisfaction Among Brazilian Managers: The Case of Commercial Area

  • José Wilson Franca LelisEmail author
  • Neusa Maria Bastos Fernandes dos Santos
  • Alessandra Cristina Santos Akkari
  • Igor Polezi Munhoz
Conference paper
Part of the Springer Proceedings in Mathematics & Statistics book series (PROMS, volume 281)

Abstract

This study aimed to evaluate the level of stress and satisfaction in the occupational environment, as well as to verify if there is correlation between these parameters, considering commercial managers. The sample consisted of 114 individuals who answered the electronic questionnaire consisting of three parts: Profile of the respondent, Work Stress Scale and Work Satisfaction Scale. The mean stress score obtained was 2.24 ± 0.61, indicating a medium level of occupational stress and highlighting the insufficient time to perform the workload as a stressor. In four of the dimensions of job satisfaction, the mean score was classified as a state of indifference (4.0–4.49), suggesting a tendency towards dissatisfaction regarding the question of remuneration. Spearman’s correlation test showed that stress has a negative correlation and statistical significance with the five dimensions of job satisfaction, pointing out that that the lower the job satisfaction, the greater the stress. This study promotes reflections on practices and policies, especially directed to the commercial area, focusing on the satisfaction of the individual in his work environment, in order to optimize personal well-being and, consequently, the performance and the own organizational image.

Keywords

Occupational stress Job satisfaction Commercial manager 

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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  • José Wilson Franca Lelis
    • 1
    Email author
  • Neusa Maria Bastos Fernandes dos Santos
    • 1
  • Alessandra Cristina Santos Akkari
    • 2
  • Igor Polezi Munhoz
    • 3
  1. 1.Pontifical Catholic University of São PauloSao PauloBrazil
  2. 2.Mackenzie Presbiterian UniversityCampinasBrazil
  3. 3.Federal Institute of Education, Science and Technology of São PauloSao PauloBrazil

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