Acknowledging Diversity in Responses to Fires

  • Gail Steptoe-WarrenEmail author
  • Thomas Rhys Evans


This chapter presents the current understanding of how the general public respond to fires, discussed from the viewpoint of both the Fire Service and academia. The consequences of public responses to fire and to the Fire Service are discussed, with respect to risk, response times (and their subsequent consequences), Fire Service targets and resourcing, and communities. The current study adopts an interview methodology to explore the experiences of previous victims of fire. Following a brief introduction of the participants (anonymized), results of interviews are presented, with regards to how the individuals are alerted, respond to and feel towards fire outbreaks, and the subsequent impact upon the trust of the Fire Service. The organizational consequences of the diversity in responses are discussed with reference to the potential for altering expected response times. The wider conclusions for risk and diversity in responses to emergency events for the blue-light services are noted, before considering the potential lessons to be learnt.


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Copyright information

© The Author(s) 2019

Authors and Affiliations

  1. 1.School of Psychological, Social and Behavioural SciencesCoventry UniversityCoventryUK

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