Disentangling the Expectation Gap for Compliance Officers

  • Maria Krambia-KapardisEmail author
  • Salomi Dimitriou
  • Ioanna Stylianou


Despite the current emphasis on compliance, the status of compliance personnel is still relatively unexamined by scholars. The invisibility of compliance personnel attributable to a lack of relative power within the firm as well as the conflicting notions that exist as far as their duties, responsibilities, functions, as well as their title and qualifications, raises the crucial question whether the compliance profession is facing an expectation gap. In the first part of the chapter, the compliance program and the impact of non-compliance are contextualized within the ethical culture and internal coherence. In the second part of the chapter, the authors utilizing Porter’s (1988, 1993) theoretical model of the expectation gap, developed in reference to the accounting profession, report findings from an empirical survey of the compliance officers in Cyprus.


Ethical culture Expectation gap Compliance officers 



The authors would like to thank Eleana Fitidou for assisting with the literature search.


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Copyright information

© The Author(s) 2019

Authors and Affiliations

  • Maria Krambia-Kapardis
    • 1
    Email author
  • Salomi Dimitriou
    • 1
    • 2
  • Ioanna Stylianou
    • 2
  1. 1.Cyprus University of TechnologyLimassolCyprus
  2. 2.University of Central Lancashire Cyprus (UCLan)PylaCyprus

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