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Concluding Thoughts

  • Beatriz Muñoz-SecaEmail author
Chapter
Part of the IESE Business Collection book series (IESEBC)

Abstract

To round off the SPDM journey for our four companies, this chapter provides concluding thoughts on key elements that may be summarized as a short guide to fixing service delivery problems.

Copyright information

© The Author(s) 2019

Authors and Affiliations

  1. 1.IESE Business SchoolMadridSpain

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