Structure for Accountability

  • William J. RothwellEmail author
  • Sandra L. Williams
  • Aileen G. Zaballero


The success of any learning organization relies on having a structured learning and development department that is accountable—one that trains its employees with authority, and which is analytical in its approach to the training effort. This chapter focuses upon developing a results-driven learning and development function within the organization, one which has a defined structure, establishes an appropriate responsibility and control system for assuring quality education delivery, and awards training credits fairly.


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  2. Hassell, B. (2016, June 20). Where should the learning department go? CLO Media.Google Scholar

Copyright information

© The Author(s) 2020

Authors and Affiliations

  • William J. Rothwell
    • 1
    Email author
  • Sandra L. Williams
    • 2
  • Aileen G. Zaballero
    • 3
  1. 1.The Pennsylvania State UniversityUniversity ParkUSA
  2. 2.Northeastern Illinois UniversityChicagoUSA
  3. 3.Rothwell & Associates, LLCState CollegeUSA

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