The Tipping Points of Organizations: Why They Are Not Fed Correctly
This chapter looks at the way that knowledge is created, managed, and transferred, and its importance for generating responsible behavior. It looks at different types of learning and explains why some of them support a coherent approach and others don’t. It outlines the characteristics of learning organizations and highlights the limitations of current attitudes that block learning including short-term thinking, heuristic response processes, and cultural resistance to criticism. It finishes by considering complexity levels in the management of broad and diverse responsibilities, and the need for a more coherent approach to learning to manage such complexity.
KeywordsKnowledge society Organizational learning Tacit knowledge Explicit knowledge Single-loop learning Double-loop learning Triple-loop learning
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