E-Participation Social Effectiveness: Case of “Our Petersburg” Portal

  • Lyudmila VidiasovaEmail author
  • Iaroslava Tensina
Conference paper
Part of the Communications in Computer and Information Science book series (CCIS, volume 947)


The issues of involving citizens in political management are becoming more and more relevant all over the world. Many different platforms are being created, where residents can express their ideas, proposals, complaints and leave their voices. From a scientific point of view, the issue of estimating the effects that these platforms result in remains unresolved. The paper presents the results of developing a methodology for assessing the social effectiveness of e-participation portals. In the paper results of its’ approbation for social effectiveness estimation of a portal for urban problems in Petersburg (Russia) are demonstrated. According to collected data, the portal “Our Petersburg” referred to the medium level of social effectiveness development. The portal has demonstrated a great progress in organizational dimension indicators and less success in technical and socio-economic ones.


E-Participation Social effectiveness Citizens’ engagement Urban development Saint Petersburg 



This work was conducted with the support of RFBR grant No. 16-36-60035, “The research of social efficiency of e-participation portals in Russia”.


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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  1. 1.ITMO UniversitySaint PetersburgRussia

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