Uses of Virtual Reality for Communication in Financial Services: A Case Study on Comparing Different Telepresence Interfaces: Virtual Reality Compared to Video Conferencing

  • Abraham G. CampbellEmail author
  • Thomas Holz
  • Jonny Cosgrove
  • Mike Harlick
  • Tadhg O’Sullivan
Conference paper
Part of the Lecture Notes in Networks and Systems book series (LNNS, volume 69)


This paper examines the use of Virtual Reality to conduct meetings online and compares them with an approach using traditional video teleconferencing software. The research was conducted using Virtual Reality meeting software and Skype for Business as test environments to compare a Virtual Reality meeting versus a Video conferencing environment. The results point to the improved feelings of presence, closeness, and arousal for Virtual Reality environments, but also demonstrate a difference in the experience for female and male participants. In particular, the use of Avatar’s instead of real-life video images of the participants was preferred by female participants which points to a possible de-biasing ability for Virtual Reality environments. The results also indicate a need to explore different interfaces designs and discuss the lessons learnt from the historical adoption of technology by the financial services community.


Virtual reality Telepresence User studies Conference calls Video conferencing 



We would like to thank Airfibre for providing a dedicated 20 mbit line which allowed the Video Conferencing software control to run at 1080P. Antonio Tallon and HTC for technical support and advice during the experiment. The experiment was supported by Bank of Ireland, and Wooq Ventures and it would not have been possible without their support.


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Copyright information

© Springer Nature Switzerland AG 2020

Authors and Affiliations

  • Abraham G. Campbell
    • 1
    Email author
  • Thomas Holz
    • 1
    • 2
  • Jonny Cosgrove
    • 2
  • Mike Harlick
    • 1
    • 2
  • Tadhg O’Sullivan
    • 2
  1. 1.School of Computer ScienceUniversity College DublinBelfield, Dublin 4Ireland
  2. 2.MeetingRoomDublinIreland

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