The Effect of Audio Guide on the Levels of Contentment of Museum Novices: Relationships Between Visitors’ Eye Movements, Audio Guide Contents, and the Levels of Contentment

  • Kazumi EgawaEmail author
  • Muneo Kitajima
Conference paper
Part of the Communications in Computer and Information Science book series (CCIS, volume 983)


Museums offer the opportunity to acquire knowledge about artistic, cultural, historical or scientific interest through a large number of exhibitions. However, even if these masterpieces are visually accessible to all visitors, the background of these works is not necessarily acquired because visitors do not have enough knowledge to fully appreciate them. An audio guide is a tool commonly used to fill this gap. The purpose of this study is to understand the relationships between the eye movements of visitors for the acquisition of information by seeing, the content of the audio guide that should help them understand the objects by hearing, and the contentment level of museum experience. This paper reports the results of an eye-tracking experiment in which eighteen participants were invited to appreciate a variety of images with or without an audioguide used in an actual museum, to complete a questionnaire on subjective feelings and to attend an interview. It is found that the relationship between the viewing time or the frequency of fixation and the satisfaction of the sight, and the effect of the audio-guide on these eye movements. And also found that participants could be categorized into four categories, suggesting an effective way to provide an audio guide.


User evaluation User experience Cognitive and conceptual models Eye movements Museum novice Audio guide 



This work was supported by JSPS KAKENHI Grant Number 15H02784.


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© Springer Nature Switzerland AG 2019

Authors and Affiliations

  1. 1.University of TokyoBunkyoJapan
  2. 2.Nagaoka University of TechnologyNagaokaJapan

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