Warm Experts 2.0
This chapter focuses on family roles in digital families, drawing upon, and updating for the present day, the concept of the warm expert. First, the impact of information and communication technologies on family roles is investigated, based on qualitative research material collected from Finland, Italy and Slovenia in 2014 and 2015. After that the analysis looks at how family roles and responsibilities can change over the human life course. Three types of warm experts are identified, with their characteristics described and discussed. Lastly, the argument is made that intimately knowing the other family members is an essential quality of those acting in the role of warm experts, and that while acting in the role of an warm expertise is often demanding, it can also be rewarding to not just those benefiting from it, but also those in it.
KeywordsFamily relationships Family roles Information and communication technology Life course Proxy user Technology co-use Warm expert
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