Advertisement

A Proposal for Introducing Digitalization in a City Administration

  • Pasi Hellsten
  • Jussi OkkonenEmail author
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 918)

Abstract

A medium sized city decided to uplift its services to the 21st century and take leap to the digital age. An upgrade in the services was decided to be made in ordere to better meet citizens’ expectations. The intention was clear; to enable later development towards the ultimate goal of digital channels being the preferred mean for running official errands by the year 2025. To introduce the new ways of operation, a Digiprogram was founded comprising numerous smaller, quicker experiments in various areas of city administration. The program needed an organization and we present pro and con notions of this initiative to act as preliminary report on a way to introduce service innovation to a city administration.

Keywords

Public sector Digitalization Service innovation Trials 

References

  1. 1.
    De Vries, H., Bekkers, V., Tummers, L.: Innovation in the public sector: a systematic review and future research agenda. Public Adm. 94(1), 146–166 (2016)CrossRefGoogle Scholar
  2. 2.
    Higgins, B.: Reinventing Human Services: Community-and Family-Centered Practice. Routledge, Abingdon (2017)CrossRefGoogle Scholar
  3. 3.
    Arnaboldi, M., Lapsley, I., Steccolini, I.: Performance management in the public sector: the ultimate challenge. Financ. Account. Manag. 31(1), 1–22 (2015)CrossRefGoogle Scholar
  4. 4.
    Beck, D.E., Cowan, C.: Spiral Dynamics: Mastering Values, Leadership and Change. Wiley, Hoboken (2014)Google Scholar
  5. 5.
    Hekkert, M.P., Negro, S.O.: Functions of innovation systems as a framework to understand sustainable technological change: empirical evidence for earlier claims. Technol. Forecast. Soc. Change 76(4), 584–594 (2009)CrossRefGoogle Scholar
  6. 6.
    Fernandez, S., Rainey, H.G.: Managing successful organizational change in the public sector. Public Adm. Rev. 66(2), 168–176 (2006)CrossRefGoogle Scholar
  7. 7.
    Huitt, W.: A systems model of human behavior. Educ. Psychol. Interact. (2003)Google Scholar
  8. 8.
    Zack, M.H.: Managing codified knowledge. MIT Sloan Manag. Rev. 40(4), 45 (1999)Google Scholar
  9. 9.
    Zhou, J., George, J.M.: When job dissatisfaction leads to creativity: encouraging the expression of voice. Acad. Manag. J. 44(4), 682–696 (2001)Google Scholar
  10. 10.
    Jäntti, A.: Kunta, muutos ja kuntamuutos, p. 245 (2016)Google Scholar
  11. 11.
    Kuntaliitto.fi (2018). https://www.localfinland.fi/. Accessed 06 June 2018
  12. 12.
    Agutter, C., England, R., van Hove, S., Steinberg, R.: VeriSM - A Service Management Approach for the Digital Age. van Haren Publishing, Zaltbommel (2017)Google Scholar
  13. 13.
    i-SCOOP: Digital transformation: online guide to digital business transformation (2018)Google Scholar
  14. 14.
    Ding, F., Li, D., George, J.F.: Investigating the effects of IS strategic leadership on organizational benefits from the perspective of CIO strategic roles. Inf. Manag. 51(7), 865–879 (2014)CrossRefGoogle Scholar
  15. 15.
    Rogers, E.M.: Diffusion of Innovations. Simon and Schuster, New York City (2010)Google Scholar
  16. 16.
    Bongiorno, G., Rizzo, D., Vaia, G.: CIOs and the digital transformation: a new leadership role. In: CIOs and the Digital Transformation, pp. 1–9. Springer, Heidelberg (2018)Google Scholar
  17. 17.
    Ahlemann, F.: How digital transformation shapes corporate IT: ten theses about the IT organization of the future. In: 2016 Federated Conference on Computer Science and Information Systems (FedCSIS), pp. 3–4 (2016)Google Scholar
  18. 18.
    Baily, P., Farmer, D., Jessop, D.: Purchasing Principles and Management. Pearson Education, London (2005)Google Scholar
  19. 19.
    Yin, R.K.: Case Study Research: Design and Methods, vol. 5. Sage Publications, Incorporated, Thousand Oaks (2008)Google Scholar
  20. 20.
    Smart Tampere, 19 October 2017. https://www.tampere.fi/smart-tampere.html. Accessed 06 June 2018
  21. 21.
    Walsham, G.: Doing interpretive research. Eur. J. Inf. Syst. 15(3), 320–330 (2006)CrossRefGoogle Scholar
  22. 22.
    What is beta test? Definition and meaning, BusinessDictionary.com. http://www.businessdictionary.com/definition/beta-test.html. Accessed 08 June 2018

Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  1. 1.Tampere UniversityTampereFinland

Personalised recommendations