Analysis of the Readiness for Healthcare Personnel Adopting Telerehabilitation: An Interpretive Structural Modelling (ISM) Approach

  • Mahadi BahariEmail author
  • Tiara Izrinda Jafni
  • Waidah IsmailEmail author
  • Haslina Hashim
  • Hafez Hussain
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 341)


Telerehabilitation (TeleRehab) is the modern innovation used for rehabilitation service. Evidence in favor of readiness among healthcare personnel in adopting TeleRehab is limited. Since “readiness” is a crucial prerequisite to the successful implementation of an innovation, studying the healthcare personnel readiness for TeleRehab is mandatory to gain a better understanding of the relationships among the factors. The main aim of this paper is to determine the relationship among the readiness factors of healthcare personnel and to identify the most influential factors from the recommended readiness list with the help of ISM approach. The study has been conducted in three different phases: the identification of readiness factors from reviewing the literature, interviews with personnel healthcare, and determining the relationship among the readiness factors and its most influential factor. Twelve (12) relevant readiness factors have been identified from reviewing the literature and interviews with experts. Through the use of ISM, five (5) factors have been identified as driver factors; another five (5) factors have been identified as the linkage factors and two (2) factors have been identified as the dependence factors. No factor has been identified as autonomous factor. Out of which, one (1) factor has been identified as top-level factor and one (1) bottom level factor. Clear understanding of these readiness factors will help healthcare institutions to better prioritize and manage their human resource, healthcare personnel in an efficient and effective way to adopt TeleRehab. The proposed structured model developed will help to understand relationship of the readiness factors.


Telerehabilitation Readiness factor Healthcare personnel Interpretive Structural Modelling (ISM) 



The author wants to appreciate the Editor and anonymous referees for their constructive comments and criticism. This work was supported by the International Grant USIM/INT-NEWTON/FST/IHRAM/053000/41616 under Newton-Ungku Omar Fund.


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Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  1. 1.Information Service Systems and Innovation Research Group, Azman Hashim International Business School (Information Systems)Universiti Teknologi MalaysiaJohor BahruMalaysia
  2. 2.School of Computing, Faculty of EngineeringUniversiti Teknologi MalaysiaJohor BahruMalaysia
  3. 3.Faculty of Science and TechnologyUniversiti Sains Islam MalaysiaNilaiMalaysia
  4. 4.PERKESO Rehabilitation CentreMalaccaMalaysia

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