Augmented Reality in Order Picking—Boon and Bane of Information (Over-) Availability
Nowadays, 75% of warehouses are operated manually with more than half of the costs caused by the process of order picking. To enhance efficiency various technical support systems are used. Recently, augmented reality applications gain great attention in operational processes in logistics. While most of them focus on the different process steps, there is a lack of research on the question how to employ augmented reality under consideration of cognitive ergonomics and related design principles. Making use of literature as well as empirical data gained in qualitative interviews with eleven order pickers, this research proposes designs for the user interfaces for three primal levels of order picking support to make the amount of available information controllable. Furthermore, three calibration options used to control the visualization of information are evaluated regarding usability and necessity. The results indicate that individual calibration of the interface is seen as crucial. Additionally, requirements for the primal support levels were directed towards a clear line-of-sight and presentation of additional order-related information.
KeywordsAugmented reality Order picking Logistics Cognitive ergonomics
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