Human Resource Development Opportunities in Latvian Health Care Organization

  • Henrijs KalkisEmail author
  • Ansis Ventins
  • Sandis Babris
  • Zenija Roja
  • Kristine Bokse
Conference paper
Part of the Advances in Intelligent Systems and Computing book series (AISC, volume 903)


The aim of the research was to investigate the existing human resource management in a health care organization and develop guidelines for improvement, based on the analysis of the theory and empirical research results. In the research a leading health care organization in Latvia was selected. In total, the organization employs over 1300 people, including more than 600 doctors. The study analyzed in two departments: medical center and health center. Several research methods were applied, incl. SWOT analysis, survey and statistical data analysis. The results of the research indicate that employees lack knowledge and motivation that affects their development and career opportunities in the organization. The organization pays a lot of attention to the client rather than the staff because of the existing quality policy and customer service standards, but the organization lacks human resources management and development strategy. The authors offer human resources development guidelines that can be implemented by the investigated healthcare organization.


Employee Human resources Development Health care Organization 


  1. 1.
    Dessler, G.: Human Resource Management, 13th edn, p. 720 p. Pearson, London (2012)Google Scholar
  2. 2.
    Vintisa, K.: Employers’ Confederation of Latvia: Human Resources Planning and Assessment Methods for a Small and Medium Business, 31 p. Employers’ Confederation of Latvia, Riga (2010)Google Scholar
  3. 3.
    Phillips, J.: Investing in Your Company’s Human Capital: Strategies to Avoid Spending Too Little – or Too Much. AMACOM, 304 p. (2005)Google Scholar
  4. 4.
    Armstrong, M.: Handbook of Human Resource Management Practice, p. 880 p. Kogan Page, New York (2009)Google Scholar
  5. 5.
    World Health Organization: The World Health Report (2006).
  6. 6.
    World Health Organization: WHO Global Code of Practice (2010).
  7. 7.
    Roja, Z.: Ergonomic Basics, p. 245 p. Printing house, Riga (2008)Google Scholar
  8. 8.
    Sperry, L.: Effective Leadership: Strategies for Maximizing Executive Productivity and Health, p. 237 p. Brunner-Routledge, New York (2002)Google Scholar
  9. 9.
    Kalkis, H.: Business Ergonomics Management, p. 120 p. Gutenbergs printing, Riga (2014)Google Scholar
  10. 10.
  11. 11.
    Navidi, W.: Statistics for Engineers and Scientists, 4th edn, p. 928 p. McGraw-Hill Education, New York City (2014)Google Scholar

Copyright information

© Springer Nature Switzerland AG 2019

Authors and Affiliations

  • Henrijs Kalkis
    • 1
    • 2
    Email author
  • Ansis Ventins
    • 2
  • Sandis Babris
    • 3
  • Zenija Roja
    • 2
  • Kristine Bokse
    • 2
  1. 1.Riga Stradiņš UniversityRigaLatvia
  2. 2.University of LatviaRigaLatvia
  3. 3.BA School of Business and FinanceRigaLatvia

Personalised recommendations