Empowering Farmers in India Through E-Government Services

  • J. NairEmail author
  • B. N. Balaji Singh
Part of the Lecture Notes in Information Systems and Organisation book series (LNISO, volume 30)


Government organizations are stepping up to the challenge of facilitating e-Government services, with consumers as partners. E-Government allows customer co-creation where a citizen with Self-Service Technologies (SSTs) as tools, steps into the service-delivery process. The goal of such e-Government Services results in a self-service economy. The Government of India (GoI), as part of its government-to-citizen (G2C) e-business model, has rolled out multiple electronic web services (e-services) through the Digital India program. However the question arises: Has the Government met its objectives in providing efficient e-Government services through SSTs? A case-study methodology is adopted in this research to analyze consumer considerations through a process workflow model in an e-Government program initiated for farmers through an Agricultural Extension Centre. The study is conducted in Karnataka, a Southern State in India. The study proposes an enhanced ICT-based process workflow model at RSK (Raitha Samparka Kendras).


E-Government services Information dissemination Self-service economy Self-service technologies 


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© Springer Nature Switzerland AG 2019

Authors and Affiliations

  1. 1.Faculty of Management StudiesPES UniversityBangaloreIndia

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